Read about our policies on order cancellations, replacements, and refunds.
- **Before preparation**: You can request order cancellation within 5 minutes of placing your order by contacting support.
- **After preparation**: Once the kitchen begins preparing the food, we are unable to accept cancellations, as items are freshly prepared to order.
You are eligible for a replacement or full refund under the following conditions:
- **Damaged Items**: The food arrives spilled, tampered, or damaged.
- **Incorrect Orders**: Items delivered do not match the dishes ordered.
- **Extremely Delayed**: Delivery takes significantly longer than the promised time (excluding weather conditions).
- Refunds for payments made online (Card/UPI) will be processed back to the original payment source.
- Refund processing takes **5 to 7 business days** to reflect in your bank account, depending on your bank's policies.
To initiate a refund claim:
- Go to our **Contact Page** and submit a message, or call our customer hotline at **+91 9042655027**.
- Please provide your **Order ID** (shown in your order history receipt) and a description of the issue to speed up verification.
Foo